WEBCAST: True North forum celebrates 15 years of care

CEO Mary Ackenhusen celebrated milestones and gave an update on our strategic priorities.

VGH Emergency Department Flu Fighters aka staff
Join the Flu Fighters

The flu vaccine is available now. Join the flu fighters – get a flu shot today!

Bike to work next week for a chance to win prizes!

Register and join us at a celebration station for free bike tune ups, hot coffee and prizes!

Sleeping elderly hospice patient
Dr. Rachelle Bernacki: Special rounds on serious illness care conversations

Findings from recent research about serious illness conversations.

Close up of woman with smartphone
Dear EFAP: Waiting for a phone call

Don’t be afraid that you’re losing a potential steady boyfriend.

Attendees provide input in the ED-focused clinical transformation workshop
VIDEO: Physicians and clinicians provide input on new clinical information system

Watch this quick recap video to learn more about the work that is being done and input from an attendee!

Gift card with ribbon
Vancouver Coastal Health has libraries?!

Yes! And we need your input! Do the survey by October 31 for a chance to win.

UBCH MH Team:  Keep up the fabulous work on the interprofessional comprehensive care plans!
VGH and UBCH celebrate the final phase of 48/6!

The core elements of 48/6 are comprehensive admission screening, and personalized care plans.

Self Service VCH News image
Need a password reset? Register for VCH’s new Self-Service Reset tool

Change your network password without having to call the Service Desk.

Staff from Richmond Lions Manor Drop, Cover, and Hold On during a meeting.
Take part in the Great BC ShakeOut on October 20

Drop, cover and hold on and learn what to do in the event of a real disaster.

The Infection Control Team. Front row: Lisa Harris ,  Craig Pienkowski, Allyson Hankins and Lauren Kim. Second row: Anne She, Carolyn Goss, May Tang, Sandie Gabriel and Gail Busto. Back row: Pat Bleackley, Mary Cameron-Lane and Munira Murji.
Rowing in the right direction!

Meet the VCH Infection Prevention & Control team.

British Columbia
Save On Tickets for Fright Nights At The PNE!

Help Raise Funds For Banfield Pavilion.

Women receiving hair cuts
Nәćamat: 2016 Downtown Eastside Aboriginal Women’s Village of Wellness

A day dedicated to sharing and caring for Aboriginal women.

VIDEO: Get the lowdown on CST in a short animation

Not sure what the Clinical and Systems Transformation project is all about? Watch this two-minute animation to learn more.

We listened. We’re making changes

New photo ID process coming in November.

Take-home naloxone kits are a part of harm reduction practice.
New Harm Reduction Policy for all staff

VCH has implemented a Harm Reduction Practice policy that all staff are expected to follow.

October's All-Staff Forum had a full house - over 550 attended in person or by webcast.
Medical Assistance in Dying

Highlights from the October 19 Vancouver All-Staff Forum, with links to the webcast and VCH policy, process, forms, etc.

Joachim Chisanga’s residency is focused on spiritual care within the framework of mental health and psychiatry.
Destiny took him from Zambia to VGH

Meet Joachim Chisanga, spiritual care practitioner. In training at VGH, he’s participating in a residency program unique in BC.

At UBC Hospital’s Urgent Care Centre, nurses and nursing assistants see more than 19,000 visits every year.
Celebrating emergency and urgent care nurses

It takes a special kind of person to work as an emergency or urgent care nurse. October 9 to 15 we celebrated them all.

More than 70 acute physicians joined Drs. Lyne Filiatrault and Derry Dance at the Vancouver Physician Staff Association’s inaugural meeting.
New initiative gives physicians a voice

The Facility Engagement Initiative gives Vancouver Acute physicians a meaningful voice in their work environment and the delivery of patient care.

We need your opinion on the future of health care and philanthropy

You could win a $50 Starbucks card for answering a five-minute survey!

Back row (l to r): Foundation representatives Angela Chapman, Shirlyn Baskette and Barbara Grantham with Randy Motkaluk of the BC Professional Firefighters’ Burn Fund. Foreground: Elsa Alejandrino and Helen Daugdaug.
Millionaire Lottery begins October 20

VCH nurse wins grand prize in Hometown Heroes Lottery. Your next chance to win begins with buying a Millionaire Lottery ticket today!

Left to right: Bonnie Wilson, Director, Vancouver Coastal Health, Coast Salish Elder Roberta Price and Leslie Bonshor, Executive Advisor, Vancouver Coastal Health Aboriginal Health Services.
Expanded services for women on the Downtown Eastside

Several new services will be implemented over the coming year.

An eye for “genuine care”

When a patient lost some of her vision, Drs. Navajas and Barton, and the Eye Care Centre team, ensured she received the right care at the right time.

We’re “proud and honoured” to work with Kate

Congratulations to Kate Bondartchouk, VGH respiratory therapist and recipient of the 2016 Carestream Respiratory Excellence Award.

Congratulations to our September ‘Won’ Vancouver 50/50 Staff Lottery winners!

Three more staff winners, and $150,000 to the VGH Foundation!

Back in the driver’s seat at GF Strong (VIDEO)

New vehicle funded by ICBC expands GF Strong’s driver rehabilitation program for British Columbians.

Congratulations to one of VGH’s own!

Dr. Morad Hameed is the new president of the Canadian Association of General Surgeons.

Ready to roll (l to r): Dr. David Taylor, VGH vascular surgeon;
Dr. Terry Waters, VGH  anesthesiologist; Dr. Clayton Reichert, BC Children's Hospital anesthesiologist; 
Jeff Scott, husband of Dr. Juliet Atherstone, VGH anesthesiologist;
Dr. Gary Redekop, VGH neurosurgeon  and Head of the Department of Surgery; and
Dr. Bevan Hughes VGH anesthesiologist.
Redefining “down time” in the French Alps

Outside the operating room, Dr. Gary Redekop, colleagues and friends put a different spin on work-life balance.

Left to right: Dr. Michael Dumont, GP, Lu’ma Medical Clinic; Laurel Jebamani, Aboriginal Health Lead, VCH; Dr. Alexandra King, Internal Medicine Specialist, Lu’ma Medical Clinic
Through an Indigenous lens

We’re really trying to create a culturally safe space for our Indigenous clients living here in Vancouver.

Vancouver All-Staff Forum: October 19 – Register now!

Topic: Medical Assistance in Dying – a thoughtful and respectful approach

“We saw first-hand just how dedicated and hard-working the staff truly is”

With their elderly mother now living back in her own home, a family puts their gratitude for the wonderful staff at Richmond Hospital into writing.

Planning for the future -- On September 28 planning session was hosted at Richmond Hospital to focus on gleaning input from more than 50 frontline managers, leaders and staff to identify critical adjacencies; that is, services that must be close to each other to provide timely, efficient and effective patient care.
Planning moves forward for a new North Tower

Now almost five months along, Concept Planning leading to construction of a new North Tower for Richmond Hospital is continuing with input from frontline staff.

On Thursday, October 20th, Richmond Hospital will be holding two, one-hour Biomedical Waste Segregation & Recycling Renewal training sessions in the Ralph Fischer Auditorium. Topics covered will include how different types of biomedical waste is categorized, how to properly dispose of the different types of waste on the unit, what happens to the waste during end processing and the impact that each of us can have on proper waste handling.
Biomedical Waste Segregation & Recycling Training

Richmond staff members are invited to attend waste and recycling segregation training at Richmond Hospital on October 20.

Richmond Birth Centre staff MJ Santos (left) and Kara Thompson (right) are developing processes in the Richmond Hospital Birth Centre and NICU that integrate Acute Care of At-Risk Newborns (ACoRN ) training into workflows and processes to provide the best care possible for newborns at-risk. Funding for ACoRN training was provided by the Richmond Education Fund. Funding is available to staff, leaders, and physicians to attend a conference, workshop or course to further professional development. For a funding application or more information, go to
Healthy newborns grow from ACoRN training

The Richmond Education Fund, sponsored in partnership with the Kronier Family, supports staff learning and education to strengthen clinical practice and improve patient, client resident care and safety. Funding is available to staff, leaders, and physicians who provide care, or some aspect of care, in Richmond. Watch for stories throughout the year that highlight how the Education Fund is helping to improve patient care in Richmond.

Please join us for the Staff Meet-and-Greet with Jordan Smith, the featured performer at the upcoming Richmond Hospital Foundation Starlight Gala.
Staff Meet & Greet with Jordan Smith

You are cordially invited to the VIP Meet & Greet with Jordan Smith!

Dr. David Harris (pictured above) along with registered dietitian Natalie Choy and diabetes registered nurse Yvonne Kwong have developed a clinical study to test the efficacy and feasibility of offering Chinese-Canadian patients cooking classes in their own language. The classes, which will provide research fodder for the study, take place at Richmond Hospital's Diabetes Education Centre. The study began in September.
Culture is key when teaching diabetes self-management

A clinical study is now underway at Richmond’s Diabetes Education Centre to test the efficacy and feasibility of offering Chinese-Canadian patients cooking classes in their own language.

The unexpected recovery made by former Minoru Residence resident George Gregor (sitting at centre) was celebrated by staff and members of George's family in August. Athough  recollections of the early part of his stay are hazy, the former resident thanked both Minoru staff and his surgeon, Dr. Haw, for their care and attention.
Power of hope prevails for former Minoru resident

The 77-year-old Richmond resident was discharged and walked away from the care facility after making a “miraculous” recovery that no one predicted two years ago.

Enter a draw to receive one pair of Jordan Smith concert tickets!

Enter a draw to receive one pair of Jordan Smith concert tickets. Richmond Hospital Foundation is giving away 150 pairs!

Pop-up library at Richmond Hospital, Monday

Pop up library popping up at Richmond Hospital on October 3, from 10 a.m. to 12 noon.

CMS’ Discharge and Transfer Milestones feature (pictured above) allows staff to electronically track a patient’s discharge or transfer progress in an easy to follow bar graphic next to the patient’s bed number.
Capacity Management Suite (CMS) Update

We’re pleased to share that Capacity Management Suite (CMS) is helping to improve how patients move through Richmond Hospital.

Please join us on Friday, September 30 at 12 noon in the Atrium at Richmond Hospital as we celebrate Community Cares Month.
You’re invited to our Community Cares Month celebration & staff appreciation

Please join the Richmond Hospital Foundation on Friday, September 30, 2016, from noon to 1 pm, for a celebration and VCH-Richmond staff appreciation.

Richmond Mental Health & Substance Use leaders, including program manager Karen Barclay (pictured above), spoke with media Thursday morning about the availability of Take Home Nalaxone kits (THN kits) in Richmond. The team wants to urge all users -- even those who take party drugs -- to have a kit easily accessible in the case of an overdose.
Use party drugs in Richmond? Get a Take-Home Naloxone kit

Take-home naxalone is now available across VCH Richmond to people at-risk of opioid overdose. As Richmond MH&A program manager Karen Barclay explains, the at-risk group also includes youth who use party drugs, such as Ecstasy.

Older Adult Mental Health Team case manager Elaine Yeung is thanked for helping a family overcome its inter-generational healthcare challenges.
“I value her expertise, care and hard work tremendously”

With Elaine Leung’s assistance, astute observations of the issues within my family, and identification of what needed to be done, our family is in a much better state.

At the 11 a.m. huddle (pictured above), the ED iCARE team, QRT members,  ED clinicians, transition nurse, clinical coordinator, social worker, and physiotherapist work together to address possible barriers to discharge and finalize patient transition details.
Teamwork returns people safely to their own homes

Two multidisciplinary teams work together in the Richmond Hospital ED to transition frail seniors safely and quickly back into their own homes.

A Richmond Hospital Wound Care nurse makes  a difference in the life of a recent patient.
“She performed her duties with great competence, kindness and humanity”

In an environment of limited resources and underfunding, we appreciate the hard work and care of all those involved in our father’s recent stay.

coffee pouring into white cup isolated over black background
Upcoming Colour Code Cafes

Are you foggy on Code Grey? Feeling Code Blue? Drop by a Colour Code Café for a quick refresher on emergency codes while enjoying a coffee and snack.

(L-R) Coastal SLT directors Jody Sydor Jones, Dr. Ross Brown and Leanne Appleton squeeze under a table  at LGH during the Great BC Shakeout 2016.
Coastal Community of Care all shook up for Great BC ShakeOut

Coastal staff show how the Great BC ShakeOut is done.

(L-R) Baristas Rory Higgs, Jill Nixon, Matt Mazzei and manager Jo-Anne MacDougall are part of the successful team at the Blenz HOpe Cafe, which scored two #1 spots for Technical prowess and for the Secret Shopper Report in a recent company quarterly report. The team is seen here on Oct. 19, Coffee by Donation Day in support of the Canadian Breast Cancer Foundation.
Dedication to community puts Blenz HOpe Cafe on top of coffee company’s charts

Social enterprise cafe opened January 2015 in the HOpe Centre on LGH campus.

A foreign tourist who ended up at Bella Coola General Hospital recently praised staff for the exceptional care they delivered while he was in their care.
Bella Coola staff kudos: ‘You can be proud of your institution and its staff’

Tourist to Central Coast cites culture of healing and caring at Bella Coola General Hospital.

Karin Olson, Coastal Chief Operating Officer, is heading out on the road Monday to meet staff and visit sites across the Coastal Community of Care.
Karin Olson ready to hit the road for fall staff forums across Coastal

Sea to Sky sites first stops for 2016 COO roadshow starting Monday.

Coastal staff invited to tune into webcast on Medical Assistance in Dying Oct. 19

Register through CCRS link to reserve your webcast connection.

The Sea to Sky Home and Community Care rehab team includes (left to right) rehab assistant Lupita Sapien de Cordero, physiotherapist Heidi Drygas, and occupational therapist Louise Ridewood (seen here in a photo from Halloween 2015). Missing from the photo are OT  Julie Simmans and OT/PT Anita Samuels.
Squamish ‘superhero’ rehab team making a difference in client care

Regular care and review helps client achieve her goals.

Thanks to the generosity of donors like Variety - The Children's Charity, which donated $250,000, the Carlile Youth Concurrent Disorder Centre's $5 million fundraising target has been surpassed. Pictured here are LGH Foundation chair Pierre Lebel (L), Variety's Executive Director Kristy Gill, and Dr. Jordan Cohen, the Centre's medical manager.
$5 million fundraising target surpassed for Carlile Youth Concurrent Disorders Centre

Telus’s $100k donation to CYCDC puts fundaising over $5 million mark.

Gary Housty (R), manager of R.W. Large Memorial Hospital in Bella Bella, is introduced to the Duke and Duchess of Cambridge who visited the Central Coast community Sept. 26.
Bella Bella’s Gary Housty gets up close and personal with Prince William and Kate

Prince William and Bella Bella manager talk about patient transport during brief conversation.

Dozens of people added their name to a commemorative board celebrating the babies born in the old hospital.
Grand Farewell to old North Van General Hospital a “tremendous” success

Close to 2,500 people came to say adieu to the old NVGH.

Mothers on the Sunshine Coast, and around the world, will gather on Saturday morning (Oct. 1) to participate in the 15th annual Quintessence Breastfeeding Challenge.
World breastfeeding challenge & celebration: this weekend in Sechelt

Quintessence Breastfeeding Challenge now in its 15th year

A new information sheet called 7 Numbers Every North Shore Senior Needs should help guide seniors more quickly to the resources and programs available to them on the North Shore. The goal is for seniors to keep it in an easily accessed location, such as on a fridge.
7 Numbers Every North Shore Senior Needs info sheet bridges information gap

Information sheet puts key phone numbers at seniors’ finger tips.

As the new Chief Operating Officer for the Coastal Community of Care, Karin Olson is keen to get to know staff across Coastal and is planning a visit to each area this fall.
CST implementation and delivering quality care key priorities for new VCH Coastal COO Karin Olson

Karen Olson applauds staff and physician commitment to excellence in patient care.

The old North Vancouver  General Hospital in 1929, the year it opened. A special sendoff is being organized for the old building on Sunday, Sept. 25th. Come be part of a unique moment in the history of Lions Gate Hospital.
Sunny skies predicted for Sunday’s Grand Farewell to old NVGH

Vintage cars, A&W root beer float stations, historic displays, live music all part of Grand Farewell.