Are we monitoring the impact of program redesigns on client outcomes? How can we standardize our use of best practices? Why must nurses wear masks even when patients ask them not to? Vivian and Laura answer.

More than 150 people have already registered for Vancouver’s All-Staff Forum on Monday, April 7. Reserve your seat or webcast connection by registering with CCRS today!

While Gail Allison fulfills the role of director, VA Client Relations & Risk Management, on a secondment, Nasira Lakha will serve as patient services manager for the Burns, Plastics, and Trauma unit at VGH.

During National Volunteer Week, April 6 to 12, 2014, we salute one of our many outstanding volunteers. Meet Mantavya, who shares his favourite memory about sharing a laugh with a client.

Do you think VGH is prepared for an earthquake? That is the question Royal Roads masters student Deanna Sykes is hoping to answer – with your help. (You could win an iPad mini!)

We are changing Urban Primary Care in Vancouver Community to better serve the complex needs of our most vulnerable populations.

Vivian and Laura thank everyone for their feedback on January’s Vancouver All-Staff Forum. According to you, they’re getting better at answering your questions — and they’ll get even better yet.

George Pearson residents team up with Langara students for impressive photography exhibition.

The Adult Metabolic Clinic at VGH is celebrating 15 years of caring for patients with inborn errors of metabolism.

When a health care worker becomes a patient, the experience is anxiety-provoking and humbling. But thanks to a UBCH team, this is one patient who’s also very grateful.