New HSSBC service for managers

HSSBC Employee Records and Benefits has implemented a new service to better serve our managers and leaders.

Effective October 1, 2013 all Manager and Leader inquiries related to Employee Records and Benefits should be directed to the HSSBC Employee Records and Benefits (ERB) Customer Contact Centre (CCC) at 604-297-8683 or managerRBsupport@hssbc.ca rather than to a specific Associate.  This change will provide faster inquiry resolution and more efficient service which will result in fewer calls going to voicemail.

Employees can continue to call the Customer Contact Centre at the phone number above or email employeeRBsupport@hssbc.ca

Customer Contact Centre is available from 8 am to 4 pm, Monday to Friday.