The Vancouver STOP HIV/AIDS Project has released the results of client and patient experience surveys conducted this past summer. Following up on four previous consultations, the VCH Community Engagement department gathered feedback from members of the public about their experience of STOP services.
Click to access the survey results: STOP HIV Patient/Client Experience Summary Fall 2012
As many of you know, the Community Engagement department has coordinated public consultations in Vancouver throughout the length of the STOP project, to ensure client experience would inform service planning. In partnership with the Vancouver-based community representative from the provincial STOP Leadership Committee, Kath Webster, discussions have been conducted in summer 2010, spring 2011, fall 2011 and spring 2012. Reports for these consultations are available at www.vch.ca/ce/reports.
For fall 2012, client evaluations were conducted for Vancouver STOP HIV services, in support of the project’s evaluation team and the STOP HIV Regional Patient Experience Working Group.
Many contracted service-providers funded by STOP already include client evaluation in their work plans. In order to avoid overlapping evaluations, we conducted client surveys for the following services:
- HIV testing in Vancouver hospitals, women’s centres and bath houses
- Intensive case management and peer support
Current funding commitments for the STOP HIV pilot-projects end in March 2013. Staff at Vancouver Coastal Health and Providence Health Care have started planning for HIV services beyond this date, and results of these client evaluations have been submitted to inform their planning.