A new webpage has been created specifically for the “Product Recall Process” within VCH located in the Business Services section of the VCH Intranet.

Health Shared Services British Columbia (HSSBC) is responsible for alerting and coordinating product recalls across all health authorities including VCH. At the same time, VCH staff have the responsibility during a product recall to ensure that all affected product(s) have been identified and removed from use. Actions depend on the type of site, the level of on-site support from in-hospital replenishment, and whether there are additional services that are offsite or mobile, such as satellite clinics or home health programs.

With the support of BISS, representation from HSSBC, clinical leaders from VCH acute, community and residential care met with the goal to address gaps and build tools to assist in ongoing support for front line managers and staff to respond effectively to product recalls across VCH.

The goal of this new webpage is to provide one stop for VCH employees seeking information regarding the product recall process. The site includes information on roles and responsibilities, standard operating procedures, process flow, product recall worksheets, protocols for posting and removing product recalls. Standard operating procedures have been outlined for acute, community and residential care sites also noting differences for those sites with “in house” replenishment and those without.

Questions?

For any questions or concerns, please feel free to contact:
Karin Trapnell
Director-Clinical Supplies and Equipment
VCH – Professional Practice
Karin.Trapnell@vch.ca