New EVS Call Centre number
Crothall Healthcare, a division of Compass Canada, has now fully assumed responsibility for Environmental Services (EVS) at Richmond Hospital, Minoru Residence, Richmond Lions Manor, and Richmond Bridge House.
Effective immediately, please use the new call centre number for appropriate EVS requests or concerns.
The new Call Centre number is: 1-844-372-1959
Contact the Call Centre:
- For large and unscheduled tasks, such as a flood
- In emergency situations
- If you can’t locate your EVS housekeeper for immediate clean-up of a spill or for other housekeeping services
- Meeting room set up
- Scheduled work requests
DO NOT contact the Call Centre:
- For bed discharges/transfers in acute sites (PCIS sends a request automatically to Crothall once the information is entered into the system).
- If your EVS housekeeper in residential sites is nearby and available to address all housekeeping needs
- If your EVS housekeeper is nearby and available to address all routine tasks such as supply replenishment, garbage can emptying, etc.
The shift to Crothall Healthcare is the beginning of a new collaborative and cooperative approach to ensuring the safety and cleanliness of our facilities, with EVS staff working as key members of our health care teams.
Please welcome your EVS teammates and communicate directly with them daily regarding housekeeping requirements within your department/unit.