Are you looking for patient and public input on how to improve services and patient experience? Two courses are now available, providing tools, methods and resources to gather feedback and include the ‘Patient/Public Voice’ in your work plans.
Community Engagement is pleased to offer two new courses in Spring 2012.
Looking for input from patients and the public on how to improve services and patient experience?
The objective of these courses is to provide staff with the knowledge and skills needed to involve members of the public * in providing feedback about our services and contributing to quality improvement processes.
*Patients, their family and loved ones, and other members of public who may be affected by our services.
The Community Engagement department offers three levels of training:
Course 1: Orientation — Thursday, February 21st, 8:30am–12:30pm
This four-hour interactive workshop provides tools to assess how and when to involve the public in service planning, the benefits and challenges of including members of the public, and the resources you can use to support this work.
For more information, click on this link: CE orientation
Course 2: Planning a Project – Wednesday, March 27th, 8:30am-4:30pm
This full day participatory workshop expands on our Orientation, providing tools to develop a simple and practical public engagement activity. You will learn methods for recruitment and gathering feedback, as well as reporting and following up on public engagement work.
For more information, click on this link: CE: Planning a Project
Note: These courses are substantially expanded from past offerings. VCH staff that have taken Community Engagement courses in the past are welcome to sign up for either of these ‘refresher’ courses. Please contact the CE department for more information, at ce@vch.ca
Course 3: Planning a Project with your Team – on request
Is your team looking for patient and public input to support its planning? We offer two workshops (Day 1: 8 hours; Day 2: 4 hours) to assess how and when to involve the public. Your team will be provided with tools, methods, resources and follow-up.
For more information, contact the Community Engagement department at ce@vch.ca