Update from the Providence Lifeline Program

For many years, the Providence Lifeline Program has provided exceptional personal emergency response services to over 20,000 subscribers in Vancouver, Richmond, North Vancouver, West Vancouver and other communities.  Late last year, Philips Lifeline assumed the operational and customer service responsibilities of the program, which has been delivering peace of mind to seniors, patients and their caregivers since 1989.

We wish to acknowledge the dedication of the Providence Health Care Lifeline team and sincerely thank them for providing almost 25 years of caring service.

Philips Lifeline is committed to serving seniors and patients throughout the region with immediate access to help and the benefits of early intervention in the event of a medical emergency.  A portion of the revenue from Providence Lifeline is reinvested into programs that support seniors throughout the region.

Lifeline supports a safe discharge by:

• Empowering clients with immediate access to help – even if they can’t speak.
• Providing valuable reassurance from knowing that help is available 24 hours a day.
• Giving added comfort and peace of mind to family caregivers.

Philips Lifeline currently serves more than 85,000 Canadians and helps them live independently at home.  Our Lifeline with AutoAlert service provides an added layer of protection by automatically placing a call for help if a fall is detected and the patient cannot push their button*.  Philips Lifeline is the only medical alert service provider that integrates this capability into a pendant-style help button.

For more information or to request valuable patient materials, please contact your Lifeline Community Representative.

If you work on the North Shore, St Paul’s Hospital, and the west end of Vancouver, please call Louise Hadley at 1-800-387-8120 ext. 7796.

If you are located in Vancouver proper or Richmond, please call Katie Harmer at 1-800-387-8120 ext. 7797.

*AutoAlert option is locally available at participating Lifeline programs.  AutoAlert does not detect 100% of falls.  If able, you should always press your button when you need help.