YOU are the patient experience!
Thank you for all the things you do every day, big and small, direct or indirect, to create the best patient experience.
Next week, April 28-May 2, is Patient Experience Week to honour the difference you make in the patient experience. Patient Experience Week is an annual event introduced by the Beryl Institute to recognize that every day, clinical and non-clinical staff, physicians and volunteers across health care make a difference in the lives of patients, clients, residents and their loved ones.
We know that when we partner with patients, we don’t just improve their experience, we also improve their health outcomes.
Curious about patient experience at VCH?
Partners in Care is VCH’s commitment to every patient, client, resident, as well as to their loved one. This commitment stems directly from our People First Lens, to ensure that we develop relationships that are helpful, considerate, safe and contribute to positive outcomes.
Since 2003, VCH has also taken part in a number of surveys of our patients’ experiences in various sectors of care including surveys of:
- The Emergency Department
- Acute inpatient care
- Residential care
- Outpatient cancer care
- Short-stay mental health and substance use
Get results for each of these surveys on the Quality Patient Care portal and on the Patient Experience Sharepoint site.
Learn more about the patient experience movement
Watch videos produced by the Beryl Institute and other health organizations to remind you of all the reasons you fell in love with healthcare: I am the Patient Experience
Attend two free one-hour webinars during Patient Experience week:
- April 28, 1100-1200 PT – The State of Patient Experience and Five Strategies for Success
- May 1, 1100-1200 PT – Perspectives on Patient Experience: A Dialogue on the Future of the Experience Movement
About the Beryl Institute
The Beryl Institute is an international community of practice with the goal of improving the patient experiences in health care. Learn more on the Beryl Institute website
Contact us
To find out more about patient experience surveying in your program or service, contact Serena Bertoli-Haley, Patient Satisfaction leader for VCH.