‘The care of the medical staff at LGH was nothing short of inspiring’

A patient who was recently treated for an infected burn at Lions Gate Hospital over a seven-day period was so impressed with the care and professionalism of the medical team that he took the time to write a thoughtful thank-you letter to staff.

Thank you to the staff at LGH:

I was recently treated at Lions Gate Hospital for an infected burn to my leg from a motorbike exhaust pipe (lesson learned!). The treatment consisted of five visits over the course of seven days for IV and wound care. This allowed me, what I almost immediately discovered, the enjoyment of interacting with staff in admitting and first aid. The care which they provided was professional and made me feel very well taken care of despite the volume of patients I observed.

When you re-visit a place, you start to pay attention to different things. Hospital visits can be a very negative, stressful and emotional experience for people for any number of reasons. Despite my absolute child-like fear of needles, my experience did not reflect that.

Without exception, every nurse and doctor that I met was extremely knowledgeable, empathetic, and explained things to me for me; not as if it was simply one of thousands of times they had explained the same meds, side effects, necessity to elevate and answered any layman’s questions I asked.

I understand that the staff were doing their job; They were doing their job extremely well and beyond the care that I have seen in many other professions.

This was not just my experience. In open air settings you observe interactions between the staff and many other patients. I cannot think of one example during my visits where I did not observe the same courtesy and professionalism extended to anyone nearby; This despite situations where it would have been so easy to falter (apparent alcohol fueled anger where verbal judo eased tension beyond compliance to a meaningful interaction, and likely Google-based self diagnosis that could have been battle of anatomy and physiology but instead was a shining example of empathy, listening and an education-based diagnosis that seemed well received).

It’s not fun getting burned or infected. It could have been so much worse but my experience and, so it seemed to me, the experience of many others in the care of the medical staff at LGH was nothing short of inspiring.

Please let them know that they are incredibly appreciated.

Thank you.