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We are delighted to inform you that we are launching the bestPATH (Person-centred, Appropriate, Timely, Healthcare) strategy in Richmond. bestPATH will help us enhance the care and transition experience for patients and clients, improve patient access and flow through the healthcare system, and improve workflows for staff and physicians.
Over the past few years, we have introduced several initiatives to enhance the quality of care for patients and clients in Richmond, and we are eager to build on these successes. These initiatives include Home First, which has provided care to 142 clients since it was introduced almost two years ago. Of these clients, thirty percent have remained in their home instead of going into a residential care facility and our Alternate Level of Care (ALC) rates have decreased. We have heard many heart warming stories from clients who are able to stay in their home and families who witness and appreciate the many benefits this brings to their loved ones.
At the same time, patient satisfaction surveys tell us there is further room for improvement in areas such as receiving enough information, having input into their care and receiving sufficient services. In addition, staff has let us know that they are being pulled in different directions by competing projects. Furthermore, there are several areas, such as acute length of stay and readmissions, where we are not meeting our service targets.
We are eager to build on our successes and to enhance care and service, and we believe that bestPATH will help us do this.
bestPATH is significantly different than other projects – it is an overall strategy to provide the right care, in the right place at the right time in a positive, supportive environment. It will allow us to step back and take a broader view of the opportunities and challenges before us; identify, prioritize and coordinate the numerous initiatives and projects currently underway; and develop a strategy that meets our specific needs. Staff, physicians, patients/clients and their families will be involved in the design and development of solutions.
bestPATH will be implemented using a phased approach starting with the 3 South acute team and South community team. After working with the two teams to implement and refine the solutions, we will take the lessons learned and expand bestPATH to other acute units and community teams.
We will be holding kick-off meetings in April 2013 to introduce the strategy. Storyboards and project communication boards will be going up on the 3 South acute unit and 5N community boardroom. In the meantime, if you have any questions, please contact members of the bestPATH team: Petra Pardy, Claude Stang, Sandie Kocher, John Con, Ashifa Ahmed, Jennifer Kennedy, Bal Sahota, Karen Young, Karima Kurji, Norm Greenway, Dr. Peter Chee, Dr. Patricia Wong, Rena van der Wal, Karen Adamson, Ruby Gill, Teresa Suranyi