Nicole took me by the hand

It’s the little things that we do every day that can have a lasting impression on our patients. For a recent traveller to VGH, helping him find his way meant the world to him. He shared his heartfelt kudos for a VGH volunteer below. 

“I would like commend volunteer Nicole Morse, who yesterday literally took me by the hand through the maze of tunnels from the Pattison building to the Patient Records office in the dungeons of the Willow Pavilion. Nicole was courteous, efficient and put me at ease – exactly what one can only hope a well-trained volunteer would do. Can you please congratulate Ms. Morse for a job well done? Many thanks, M.”

Patients can provide feedback anytime by visiting: http://www.vch.ca/about-us/contact-us/feedback.