Reporting an absence? Phone your employer, not your work site

Regardless of what facility you work at, you must report your absence to your employer. All VCH employees must call 604.639.4297 or (toll free) 1.866.924.4297 to report an absence from work. You might be a VCH employee working at a facility in Fraser Health, for example, but you must call VCH to report your absence. Your manager at the facility where you work will be notified by email or phone message about your absence.

Remember that you have options when you call:

  • If you are reporting your absence for health-related reasons, select “1” when prompted
  • If you are reporting a planned absence (ie. surgery), phone the Absence Call Line the day before your scheduled health-related absence and select “1” when prompted.
  • If you are absent for reasons not related to your health (i.e., compassionate leave), select “2” when prompted.

And please have your employee identification number ready when you call.