Accreditation Canada Worklife & Patient Safety Culture Survey

Starting this week, all regular full-time and part-time staff at VCH will receive an email invitation to complete the VCH 2016 Accreditation Canada Worklife and Patient Safety Culture Survey.

About the survey

This is a very important tool which is required by Accreditation Canada in preparation for our upcoming site visit in September 2016.  It allows VCH to demonstrate to our surveyors how we as an organization identify common themes to improve the work environment and support safe, quality patient care. Results are meant to help inform both local and VCH-wide strategies around improving team culture and worklife, similarly to the previous provincial Safety and Engagement surveys in 2011 and 2013.

Complete by May 27

The survey will remain open until Friday, May 27 at 11:59 PM. Participation is voluntary, and we hope to hear from as many regular VCH staff as possible. The more responses we receive, the more meaningful and representative the results will be. Physicians are not included in this survey as there will be separate strategies for them.

How to do it

The email invitation contains a personal link to the online survey, accessible from any computer with internet access. The survey takes approximately 10 minutes. Staff who work at a VCH site, but are employed by another health organization (i.e. Lab, Pharmacy), will not be receiving this survey, but may be involved in a similar one by their health organization at another time.

It’s confidential

All responses are strictly confidential and will only ever be summarized as roll-ups of at least five people, so that they are not personally identifiable. At all times, personal information is protected and stored on a secure VCH server. VCH collects, uses and shares personal information only in accordance with the BC Freedom of Information and Protection of Privacy Act.

A VCH-overall summary report will be submitted to Accreditation Canada in preparation for our September 2016 site visit, to inform the discussion that VCH senior leadership will have with our surveyors regarding common themes and improvement strategies across the organization.

More information

Download the Worklife and Patient Safety Culture Survey FAQ

Questions about the survey can be directed to Accreditation@vch.ca.

About Accreditation 2016: VCH Connect

  1. Ian F

    Again, Casual staff mean nothing.
    Thanks,

    May 12, 2016
    • Serena

      Hi, Ian.
      I understand your frustration. Please be assured that there is a larger provincial strategy in the works that is looking at what’s the most meaningful and inclusive way forward; it’s just early days and would not have been in time for our accreditation site visit in September. In the meantime, the survey tool that we have available is only validated for use with regular staff. This survey is also not being administered to physicians at this time, for the same reason, but other strategies are in the works.
      Thank you for your patience,

      Serena

      May 13, 2016
      • Ian F

        Thanks Serena,
        I understand what you are saying however it has always been the case in the past that casuals are not included in the survey. I commented two years ago and as it remainsI, there has been no progress. Disappointing to say the least.
        Not so great when the largest asset the health authorities have is the staff.
        I will leave it at that and never comment on another VCH strategy, as I don’t see the point….or the point being, why bother?

        May 13, 2016
  2. Jillian

    This survey did not ask me my job position so most of the questions regarding patient safety and care did not apply to me. I did fill it out to the best of my abilities.

    May 12, 2016
    • Serena

      Thank you so much for taking the time to fill out the survey! The questions on the 2nd page have to do with staff’s perception of the extent to which VCH as an organization does a good job of supporting a culture where patient safety is paramount. Since some of those questions refer to experiences of delivering clinical care or working in a clinical team, please feel free to use the “not applicable” answer options if they don’t really seem to fit for your role. We did not want to limit who gets to answer part 2, since some of those questions that ask about overall perceptions, leadership and team dynamics may still be relevant, even for non-clinical staff.
      Thank you!

      May 12, 2016