What if…I thanked you for your time and commitment?
When the My VCH survey closed at midnight on October 6, 63% – or close to 11,000 employees and physicians serving in all corners of our health authority – had invested time in sharing their feedback. Yes, that number was a little shy of our original target of 75%, but it is an outstanding show of support. And for me personally, it is proof that our people want to be heard as we plan for a better VCH.
On the heels of Thanksgiving, I am thankful for everyone who took time to talk to me as I visited various sites and team meetings, and for those who were forthright in sharing their concerns – telling me openly in emails what you like and don’t like about VCH. In taking this first step, you have placed your faith in me and in our larger leadership team to listen and act on what you said.
I am thankful for the willingness of our people to engage in this process and to invest themselves in improving VCH for all of us, and for our patients and clients. Your enthusiastic response reaffirms to me that we have the right people in place to make this a truly amazing place to work.
And even if you weren’t able to complete the survey this time, for whatever reason, I am thankful for your collective passion, extraordinary skills and creativity. You are what sets VCH apart and you are what makes me want to invest my own time and energy into making this the place where you can do your best work every day.
I believe in what we are doing and I am “all in” for what comes next. Keeping in mind that survey responses are anonymous and confidential, we’ll have to wait a few weeks while our consultant partner compiles the results and then reports back. We’ll be looking for organization-wide trends and opportunities where senior leaders can work with staff, physicians and various employee groups to create action plans informed by YOUR feedback.
But while we wait, you’ll start hearing about the training we are investing in for every member of the VCH team – from SET members to physicians and leaders to frontline staff. It will happen in waves over the next year, and it is intended to give all of us the skills and the collective will to conceive of, lead and complete health care projects more quickly than ever before, and in a way that makes you feel proud of your work and teammates.
Clearly, there’s a lot that lies ahead, but thank you for bringing us this far. Together, we are embarking on an ambitious plan to transform care across our health authority. We all need to work together to shift how we think and act, to learn how to look at old problems in totally new ways, and ultimately, to create an environment where everyone can do their best work and reach their full potential. We took the first step and I can’t wait for the second!
Remember the prizes!
And finally, let’s not forget the prizes! If you haven’t already, visit my-vch.ca with your survey completion code in hand to see if you won a prize. All unclaimed prize codes are now presented in one master list to make searching easy: go to the prize section on the my-vch.ca website, and click on the link for unclaimed prize codes. You have until December 31 to collect. Even if you don’t win a big prize, there could be goodies coming your way; such as coffee cards or a team party for our highest achieving teams and departments. I hope you’ll raise your cup and toast each other on a job well done.