After a recent visit to VGH, one patient has high praise for a our team and Vancouver’s “great ambassadors” – our porters. In a recent letter to VCH, he explains why:

“I would like to take a moment to thank the staff at VGH for the excellent attention and treatment yesterday afternoon. In particular:

• The very fast checkin (3 or 4 minutes from arrival)
• The immediate attention by the nurse (he was funny, calming, experienced and thoughtful)
• The speed to get assessed by ER
• The detailed attention by the ER physician (I regret that I forgot his name). He was very thorough, advocated on my behalf, had an MRI obtained immediately due to a potential serious medical issue, etc. Otherwise, I might have waited many hours or even weeks to get an MRI.
• The funny and nice MRI staff.
• The porters – they are great ambassadors for VGH. I recommend a trip around VGH by wheelchair just for the positivity! They were really good.
• The fast follow-up.

VGH was thorough, spent a lot of time with me, explained things in detail and acted on my best behalf.

I went to VGH last night and was out by 9 pm.

I am a trade union (CUPE BCRO) workers’ compensation appeals specialist. I have done almost 1900 WCB appeals on behalf of workers as well as 300 long-term disability appeals.  I have seen many, many doctors in various capacities. VGH patients are well served.

Watch our video starring VGH porters and more

In our Vancouver video – What makes a great workplace? – VGH porters Rosa Ambrosio and Sam Haydamack (along with several other Vancouver acute and community staff) share their perspectives of why they love what they do, and why they their coworkers are the finest people they’ve ever worked with.